Support Desk

Bring these details

• your iPhone model and iOS version;
• the InkBound version (shown on the App Store page);
• which step you were on: claim Trip, open Spread, press Stamp, talk dock, or save wash to Photos;
• the exact message InkBound showed, if any, and whether AI sharing was on Allow.

A screenshot helps. Please crop out anything private, and do not send us your ticket photo unless the problem is with that image. We never need passwords or payment details.

We can help with

• claiming a Trip from a ticket or landmark still;
• Spreads that will not open or stamps that will not press;
• stamp washes that do not appear, time out, or will not save to Photos;
• the consent pass and the AI sharing Allow / Don't Allow control;
• the talk dock misunderstanding a typed or spoken note;
• local reminders.

When a cloud press fails

InkBound relies on DeepSeek and MiniMax for AI claims and stamp washes. If either service is slow or down, InkBound shows an error and keeps your folio intact. Check your connection and that Settings > AI sharing is on Allow, then try again later. We cannot fix outages at those providers.

Purchases

InkBound has nothing to buy, so there are no purchases to restore or refund. If you see a charge that mentions InkBound, contact Apple through reportaproblem.apple.com.

What cannot be recovered

Your trips, spreads, stamps, and notes live only on your iPhone. If the app is deleted or the device is lost without a backup, we have no copy and cannot restore them. Stamp washes you already saved to Photos stay in Photos.

Outside our desk

We cannot book travel, contact venues, judge whether a design infringes someone's rights, or support DeepSeek or MiniMax account issues. For travel questions, ask your carrier or venue.

Reach us

deskfolio@inkbound.app